FAQ
----- About Our Products-----
**Q1. What kind of seaweed products do you sell?**
We offer a carefully selected range of premium Japanese seaweed products. You can find our selection from LEARN Page. Our products are suitable for home cooking, professional kitchens, and health-conscious consumers.
**Q2. Where are your seaweed products sourced from?**
All of our seaweed is sourced from Japan, mainly from coastal regions known for clean waters and long-standing seaweed-harvesting traditions. We work with trusted producers who prioritize quality and sustainability.
**Q3. Are your products natural or processed?**
Our seaweed products are minimally processed to preserve their natural flavor, texture, and nutritional value. Depending on the product, they may be dried, cut, or lightly processed, without unnecessary additives.
**Q4. Are your seaweed products organic?**
Some of our products are certified organic, while others are not officially certified but are produced using traditional, low-impact methods. Please check each product page for specific certification details.
----- Quality, Safety & Nutrition-----
**Q5. Do your seaweed products contain iodine?**
Yes. Seaweed naturally contains iodine, which is an essential nutrient. Iodine levels vary by type of seaweed. We recommend consuming seaweed in moderation as part of a balanced diet.
**Q6. Are your products suitable for vegans and vegetarians?**
Yes. All of our seaweed products are plant-based and suitable for vegans and vegetarians.
**Q7. Do your products contain allergens?**
Seaweed itself is not a common allergen. However, our products are processed in facilities that may handle fish, shellfish, or sesame. Please refer to individual product pages for detailed allergen information.
----- Orders & Shipping-----
**Q9. Which countries do you ship to?**
We primarily ship to European countries, but shipping to other regions may be available upon request. Please contact us if your country is not listed at checkout.
**Q10. Where do you ship from?**
All orders are shipped directly from Japan.
**Q11. How long does shipping take?**
Shipping times vary by destination and shipping method. For Europe, delivery usually takes approximately 7–21 business days after dispatch.
**Q12. Will I have to pay customs duties or VAT?**
Customs duties, VAT, and import taxes may apply depending on your country’s regulations. These fees are not included in the product price. Please note that there might be custom fees charged on your order by your country's tax office. For more details please inquire at your local post office.
-----Payment & Pricing-----
**Q13. What currencies do you accept?**
Prices are displayed in EUR by default. Depending on your location, other currencies may be available at checkout.
**Q14. What payment methods do you accept?**
We accept major credit cards and other secure online payment methods. Available options will be shown at checkout.
----- Storage & Usage-----
**Q15. How should I store seaweed products?**
Please store dried seaweed in a cool, dry place away from direct sunlight. After opening, reseal tightly or store in an airtight container to maintain freshness.
**Q16. How long is the shelf life?**
Shelf life varies by product but is typically 12–24 months. The best-before date is clearly indicated on each package.
**Q17. How do I use your seaweed products?**
Our seaweed can be used in soups, salads, rice dishes, stews, and snacks. We share recipes and usage tips on Recipe Page.
----- Sustainability & Ethics-----
**Q18. Is your seaweed sustainably harvested?**
Yes. We prioritize producers who use sustainable harvesting methods that protect marine ecosystems and support long-term seaweed cultivation.
**Q19. Do you use eco-friendly packaging?**
We aim to minimize environmental impact by using simple, efficient packaging. We are continuously working to improve our packaging choices.
----- Returns & Support-----
**Q20. Do you accept returns or refunds?**
Due to the nature of food products, we generally do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 14 days, and we will assist you.
**Q21. How can I contact customer support?**
You can reach us via the contact form on our website or by email. We aim to respond to all inquiries within 1–2 business days.
----- Bulk Orders & Wholesale-----
**Q20. Do you offer bulk purchases or wholesale orders?**
Yes. We offer bulk purchasing options for restaurants, retailers, distributors, and other professional buyers. Bulk orders may qualify for special pricing depending on the product type, order volume, and destination.
If you are interested in bulk or wholesale purchases, please contact us through the website contact form or email us with details about your business, desired products, quantities, and delivery country. We will get back to you with availability, pricing, and shipping options.
----------
If you have any additional questions, feel free to contact us. We are happy to help you discover the best of Japanese seaweed.